Your Privacy Is Our Priority
This policy provides a complete and transparent explanation of how your personal information is collected, used, and kept secure on the aq444 platform.
1. Introduction and Scope of Policy
About aq444
aq444 (hereinafter referred to as "we", "our", or "the platform") is an online gaming platform operated for players in Bangladesh. By accessing or using any of the services provided on our website https://aq444.cam, you (hereinafter "the user") fall under this privacy policy.
We believe that protecting the privacy of your personal information is a fundamental right. aq444 keeps your information secure across all its operations by applying SSL encryption technology and industry-standard cybersecurity measures.
Applicability of This Policy
This privacy policy applies in the following situations:
- When visiting the aq444 website
- When registering an account on the platform
- When using any game or betting service
- When contacting our customer support team
- When completing deposit or withdrawal transactions
This policy does not cover third-party websites, even if they are linked through aq444.
2. What Information We Collect
Information You Provide Directly
When you register with aq444 or use our services, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Residential address
- National ID or passport information (for identity verification)
- Payment-related information (bKash, Nagad, Rocket account numbers or bank details)
- Username and password
Automatically Collected Information
The following information may be collected automatically when you use our site:
- IP address and device information
- Browser type and operating system
- Time and duration of site access
- Pages visited and navigation patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
Information About Minors
aq444 follows a strict age verification policy. This platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we are informed that a minor has provided information, we will promptly delete that information and close the associated account.
3. How We Use Your Information
For the Purpose of Providing Services
Your information is primarily used for the following purposes:
- To create and manage your account
- To complete login and security verification
- To process financial transactions and confirm deposits and withdrawals
- To activate bonuses and promotional offers
- To provide customer support
- To verify your identity (Know Your Customer — KYC process)
For Security and Compliance Purposes
We also use your information for the following security-related purposes:
- To detect and prevent fraud and unlawful activity
- To ensure compliance with Anti-Money Laundering (AML) policies
- To monitor player behaviour under responsible gaming policies
- To maintain the security and integrity of the platform
- To comply with applicable laws and regulations
For Service Improvement Purposes
We analyse information to improve the gaming experience and to personalise services according to your preferences. This includes evaluating platform performance, testing new features, and reviewing user experience.
Without your explicit consent, we will not use your information for marketing communications.
4. Sharing Information with Third Parties
With Service Partners
Limited information may be shared with specific service partners for the operation of our platform. These partners operate under our strict confidentiality agreements and may only use the information for the tasks assigned to them. This includes:
- Payment processing partners (for example, to verify transactions with bKash, Nagad, and Rocket)
- Technology and infrastructure service providers
- Game software providers (only information necessary for gameplay)
- Cybersecurity and fraud prevention specialists
In Cases of Legal Obligation
In the following circumstances we may be legally required to disclose information:
- As part of a court order or legal process
- Upon a valid request from a government authority or law enforcement agency
- In the investigation of fraud or suspicious financial activity
- To protect our legal rights or those of others
In such cases we will make every effort to notify you in advance, unless prohibited by law.
5. Cookies and Tracking Technologies
What Cookies Are and How They Are Used
Cookies are small text files stored in your browser. The aq444 platform uses cookies for the following reasons:
- Essential cookies: Maintaining login status and ensuring session security
- Functional cookies: Remembering your preferences and settings
- Analytical cookies: Analysing site usage to improve services
- Security cookies: Detecting fraud and unusual activity
Cookie Control
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using some platform features, and login and payment functions may be affected. Analytical and functional cookies are optional.
6. Information Storage and Security
Retention Period
We retain your information only for as long as necessary. In general:
- Information for active accounts is kept for the duration the account is in use
- Transaction information is retained in accordance with financial and regulatory obligations
- Certain information may be retained after an account is closed due to legal obligations
- After the mandatory retention period ends, information is securely deleted or anonymised
Security Measures
aq444 applies industry-standard security measures to protect your information:
- All data transfers are secured with 256-bit SSL encryption
- Stored data is kept in encrypted form
- Limited access — only authorised personnel can access data
- Regular security audits and vulnerability assessments
- Two-Factor Authentication available
- 24/7 monitoring to detect suspicious activity
Response to a Data Breach
If a data breach occurs for any reason, we will notify affected users as soon as possible and take the necessary steps to mitigate the damage. Throughout this process we will fully comply with applicable laws and regulations.
7. Your Rights and Controls
Data Access and Review
You have the following rights:
- Access: The right to request information about what data we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your information under certain circumstances
- Processing Restrictions: The right to request restriction of certain processing activities
- Data Portability: The right to request your information in a structured format
- Objection: The right to object to certain processing activities
Request Process
To make any request regarding your information, please contact our customer support. We will generally resolve your request within 30 business days. Please note that some information may not be possible to delete due to legal obligations.
Even if you request account closure, certain records may need to be retained under fraud prevention and financial regulatory obligations.
8. Marketing Communications & Preferences
Promotional Communications
You may give consent to receive marketing communications from aq444 at the time of registration or at a later date. These may include:
- Information on new bonuses and promotions
- Notifications about new games and features
- VIP program updates
- Notices about important platform changes
Withdrawing Consent
You can stop receiving marketing communications at any time. Each email will include an "Unsubscribe" option at the bottom, or you can contact our customer support directly to make the request. No further marketing messages will be sent after consent is withdrawn. However, messages related to account management and security will continue to be sent.
9. International Transfer of Information
Cross-Border Data Transfer
To operate our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- The information remains under the same standard of protection
- Third parties are bound by confidentiality agreements
- International data protection standards are followed
- Transfers are carried out through full SSL encryption
10. Policy Changes & Updates
Update Process
aq444 reserves the right to update this privacy policy from time to time. Before changes take effect, we will:
- Update the date on this page
- Send a notification to your registered email for significant changes
- Show a summary of changes when you log in to the platform
If you continue to use the platform after the changes, you will be considered to have consented to the updated policy.
Previous Versions
Previous versions of this policy can be requested through customer support. We retain versions going back at least three years.
11. Contact Us
Live Chat Support
For any privacy-related questions, please contact our 24/7 Bengali live chat support team.
Email Contact
For written requests regarding data protection, please contact us by email: